Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and Delivery

What are my shipping method options?

We are happy to offer a variety of ways to get the items ordered. Please note that it may take 1-3 days to receive your order and up to 10 days after that to ship out. 

  • In Store Pick up
    • Choose from one of our two locations: Warden Location or Bullock location. 
    • Please wait for our email indicating your order is ready for pick up. 
  • Canada Post  [5-10 business days]
    • Free shipping if your order is over $75* (before taxes, after any discounts are applied). 
    • Regular shipping is $15 

 

 

When will my order arrive?

Orders that require shipping within Canada. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of Canada. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

What are the return & exchange policies ?

RETURN & EXCHANGE POLICY


We value your business and are committed to providing quality products and service. Therefore, if under any circumstance you are dissatisfied with your purchase, we will assist you with a prompt exchange or refund. Our exchange and return policy is outlined below.
 
To be eligible for an exchange, credit or refund as described below, all swimwear and clothing must be returned unworn with tags and sanitary liner (for girls? and women?s swimwear) intact. Goggles, swim caps, training equipment and accessories must be returned unworn and in their original packaging.  Please note, a Return Merchandise Authorization (RMA) number and the original invoice number are both required for an exchange or return.

 

EXCHANGES

Exchanges are accepted within 30 business days from the shipped date. Exchanges are recommended to be done in-store to eliminate shipping fees. If exchanges are to be completed by mail, please note that it is the customers responsibility for shipping fees related to returns and re-orders. The customer is responsible for any cost difference should the exchanged item be of higher value than the originally purchased item. Alternatively, Olym's Swim Shop will reimburse any cost difference should the exchanged item be of lesser value by original form of tender.
Please contact us by email or phone for a Return Merchandise Authorization (RMA) number. Exchanges are NOT permitted without an RMA number and the original invoice number.

 

RETURNS

Returns are accepted within 30 business days from the shipped date. Refunds will be issued in the original form of tender. Shipping fees are non-refundable.
If returns are to be completed by mail, please note that it is the customers responsibility for shipping fees related to the return. All swimwear with removed tags and sanitary liner (for girls? and women?s swimwear) cannot be returned. Goggles, swim caps, training equipment and accessories removed from original packaging or that has been in the water cannot be returned. Defective items must be returned within 10 business days from the shipped date. Returns may be done in-store or by mail. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. Refunds will be issued to you in the original form of tender. Please contact us by email or phone for a Return Merchandise Authorization (RMA) number. Returns are NOT permitted without an RMA number and the original invoice number.

RETURNS FOR DEFECTIVE ITEMS AND WRONG ITEMS SHIPPED

Any defective item(s) or item(s) that was different from the original invoice may be exchanged. To ensure proper processing, please indicate the return reason as either ?defective? or ?wrong item shipped? on the Return/Exchange Form. Please note that all defective item(s) are subject to inspection. If item(s) is defective, please describe the defect and if you would like a replacement, please complete the Exchange section. 
Upon inspection, if the item(s) are deemed defective or the wrong item(s) shipped, return postage will be reimbursed to have the item(s) sent back to Olym's Swim Shop. A replacement will be provided at your discretion and will be shipped to you free of charge. The option to fully refund your order is available as well, where under these circumstances, we will process a refund back to your original form of tender including your original shipping fee.

How do I return an item?

TO MAKE A RETURN OR EXCHANGE BY MAIL

1. Your package will include an order invoice and a return/exchange form. Complete the Return/Exchange Form by listing the return reason and return quantity. Please indicate the items you are returning by placing a check mark in the return box and action to be taken (i.e. return or exchange). If you are making an exchange, please list the item you wish to exchange for. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely and include the completed Return/Exchange Form.
3. Mail the package to (return label included):

Olym's Swim Shop
Attention: Online Returns/Exchanges
2541 Warden Ave.
Toronto, ON
M1W2H5



Please allow 7-14 business days for your exchange or return to be processed. Allow 1-2 billing cycles for the credit to appear on your statement. In the event that an exchange item is not available, a refund will be issued to you in the original form of tender.

Swimsuit FAQ

What size swim suit should I order?

What size should I order?

  • Your first stop should be to check out our sizing chart 
  • Female sizing can be comparable to a dress size. Our size chart will indicate what dress size the “24, 26, 28, etc.” is equivalent to
  • Men sizing is very straightforward and is comparable to waist size

 

 

 

 

Whats the difference between Polyester and Lycra swim suits?

What is the difference between a polyester suit and a Lycra® suit (sometimes called spandex)?

Swimwear is available in many blends of materials.

  • Polyester is a material that is most resistant to harmful effects of chlorine. A polyester suit is best for those who swim two or more times a week. Training suits are often 100% polyester.
    • Proper care should still be taken with a polyester suit, rinsing it after each use, hanging it to dry, and not putting it in the washer or dryer.
    • Use our Swim Suit Cleaner to extend the life of your swim suit even longer
  • Lycra is a thinner fabric that is more delicate and less resistant to the affects of chlorine than polyester
    • Best for those who don't swim on a regular basis, younger swimmers starting out or competitive swimmers looking for a basic training suit. 
    • It is important to keep in mind that a Lycra suit is lighter and more stretchy than a polyester suit (which means that most people fit a size smaller than a polyester suit and it might feel more comfortable to wear)
  • In some cases swimsuits are a blend of polyester and PBT (a texturized polyester with a natural stretch) that gives the suit excellent resistance to the harmful effects of chlorine and makes them resistant to fading. If you are swimming many hours a week, this is most likely the suit for you.

How can I make my bathing suit last longer?

Every swimsuit has specific washing instructions on the tags or packaging. General recommendations include:

  • Hand wash with swimwear detergent
  • Always avoid using chlorine based detergents or spot removers
  • Never put your swim wear in the washer or dryer
  • Hang to dry (for female suits hang by the bottom to prevent the straps from stretching out)
  • Avoid wringing, wrapping in wet towels or storing wet in a bag.

Note: Wearing your swimsuit in hot tubs or pools will expose it to chlorine and other chemicals in the water and in some case may cause fading, wear and loss of elasticity. Light colours may become transparent under these conditions. This is normal wear and tear and not a manufacturer’s defect.

What fabric is longest lasting in chlorine?

Swimwear that contains polyester will hold up longest when exposed regularly to chlorinated water.

What are different styles of backs on female suits?

Swimtech, Y-back, Super Pro, Flyback, Dropback 

What do these styles look like ??

Click here

Equipment FAQ

Kickboards

This piece of equipment is used to improve a swimmer's kick. We carry junior and adult kickboards. 

  • If your swimmer is >165cm tall, the Junior size kickboard is recommended.
  • If your swimmer is <165cm tall, the Adult size kickboard is recommended.

**Common practice is for competitive swimmers to use junior size kickboards regardless of height.

 

Pull Buoys

The pull buoy provide extra buoyancy for your legs & hips. The purpose of pullbuoys is to prevent your legs from kicking so that focus can placed on the pull, this in turn will help develop core strength. The pull buoy is placed between your upper thighs. 

Fins

Training fins are a tool used to improve your kick as well as your stroke technique. All fins are unisex size. We only carry the short fin, as they are more suitable for intermediate to experienced swimmers. The shorter blade will provide resistance to improve power in their kicks while still enabling swimmers to use the fins to train at race speeds as they will allow for faster kick rates. But also, provide enough propulsion for intermediate and advance level swimmers to use for slower technique swimming as well. Coaches tend to prefer short fins over long fins for training. 

Hand Paddles

We carry both the Hand & Finger paddles. Finger paddles are designed to improve hand entry and catch. Hand paddles help swimmers develop upper body strength as they work the muscles in the back, chest, arms, and shoulders. 

It is important to know what size is best for you. A general rule to follow is that paddles should not be anymore than 10% bigger than your hand. All our paddles have measurements in the product images. If you are using a paddle that is too big, you are potentially inviting improper technique and overloading your shoulder muscles which can lead to injuries. That being said, the size of the paddle should also be dictacted by your experience as a swimmer. If you are a younger swimmer, we recommend starting with smaller paddles, and as you gain experience and strength, slowly increase the size. Paddles should not be used for more than 25% of your total workout to avoid becoming dependent. 

Mesh Bags & Backpacks

Mesh Bag and Backpacks

Finally, don’t forget you need something to carry all this gear! A Mesh bag is a convenient way to carry all your gear. The holes in the mesh are designed so that the equipment can dry in between uses, which helps prevent mold/ mildew from developing. All our meshbags are big enough to fit fins, kickboards, snorkels, and your essentials. We also carry various swim backpacks which are specially-designed for swimmers. These backpacks will have mesh pockets and sides included for wet gear storage. They are bigger than traditional sized school backpacks and have rubberized bottoms and waterproof fabric to hold all your gear and keep your belongings dry. 

Goggles FAQ

What kind of Goggle should I buy?

Types of Goggles

The first thing you should do is think about what type of swimming you’re doing. All goggles have different purposes. Here’s a brief explanation of the intended purpose of the various types of goggles available for purchase:

 

Competition Goggles

Competition goggles are generally low profile, technical, and fit close to the eye socket. The close proximity to the socket reduces drag, making you more hydrodynamic. They’re meant for racing and can be uncomfortable if used every day, although many swimmers do practice in them.

 

Practice Goggles

Meant for everyday use, practice goggles are less technical than competition goggles. Even so, the goggles are well-made and high quality. Since they’re meant to be worn more frequently and for longer durations than competition goggles, they’re generally more comfortable. They usually have more gasket rubber. This softens the pressure against your eyes while creating a good seal.

 

Recreational Goggles

Although cheaper and fairly comfortable, recreational goggles are not great for long swimming excursions. The anti-fog film on the inside of the lenses— if they have any — tends to wear off quickly.

Swimming with foggy goggles can be irritating, not to mention dangerous! Low visibility can lead to colliding with other swimmers, bumping your head on the wall, or banging into the lane rope. Still, these goggles are fine for those looking to save money and aren’t expecting to swim for long durations.

 

How do I know if they fit?

How do I know if my goggles fit?

The key areas to focus on are around the eye socket and across the nose – some goggles have adjustable or interchangeable nose bridges to allow a more bespoke fit, whereas others are made from softer materials that adapts to the shape of your face. Gently hold the goggles to your eyes without the strap, if you experience a brief level of suction they will offer a good fit. With the best fitting goggles you will feel a slight suction and a comfortable, even pressure around your eye.

 

How do I take care of them?

What’s the best way to take care of my goggles?

Looking after your goggles properly will help you extend their life. 

Use the goggle pouch they came with. This will help prevent scratches and other damage that can occur when they’re loose in your swim bag.

Rinse gently after use with lukewarm water. Chemicals and chlorine can affect the life of your goggles. However, DO NOT use soap or detergent to clean your goggles as this can damage them and affect the anti-fog coating.

Don’t touch or rub the goggle lenses. Rubbing and touching can scratch the goggles and remove the anti-fog coating, affecting your vision in the pool.

Leave goggles to air-dry after rinsing. Lay your goggles flat to air-dry and never leave them wet in your kit bag, as this can encourage bacteria and mould.

Keep goggles out of the sun when not in use. UV light can affect the life of your goggles. When you’re not wearing them, pop them out of the sun. They’ll last longer!

How do I prevent my goggles from fogging up?

All goggle lenses have an anti-fog coating on the inside. This anti-fog coating will wear out over time, however rubbing the inside of the goggles with your finger or other objects will quicken this process and make your goggles fog up more quickly.  Even brand new goggles can start to fog up during really tough sets, when this happens we recommend quickly dipping your goggles in water to clear the fog rather than rubbing them with your finger, this will extend the life of the anti-fog coating. If this has started to happen, take a look at our aftermarket anti-fog coating. Spitting inside the lenses is also a well-known trick that works and it has to be done before each swim.

Swim Cap FAQ

Why wear a cap?

What’s the Purpose of a Swim Cap?

Swim caps hold several different purposes, based upon the individual wearing them. 

While they might be uncomfortable, the benefits they provide a swimmer far outweigh the disadvantages that come with them. 

When worn correctly, a swim cap helps reduce drag in the water, therefore, increasing hydrodynamics. In layman’s terms, it helps a competitive swimmer go faster! 

Most individuals outside of competitive swimming use a swim cap to protect their hair from chlorine damage. The chemicals in the pool can strip away the natural oils in the hair, leaving it dry and rough. Caps can also help protect hair from the sun if you’re swimming outside!

Why Should I Wear a Swim Cap?

Aside from the benefit of protecting your hair from chemical damage, a swim cap has other benefits. Not just for you but for others, too!

  • Keeps hair and hair products out of the pool
  • Prevents hair from getting in your face
  • May help protect your ears

Are Swim Caps Supposed to Keep Your Hair Dry?

As of this writing, no cap will keep your hair 100% dry. While the belief is that a swim cap will and should keep your hair dry, the truth is that swim caps aren’t completely effective at keeping your hair dry. 

At best, you can expect the hair around the edges of your cap to get wet. 

Because of the contours of the head and ears, it’s not easy for the cap to get an airtight seal. Add in some hair and the constant movement in the water, and you can see why some water might get into your cap.

That said, some swim caps are better at keeping your air mostly dry compared to others. Caps such as a lycra cap are mesh and breathable, allowing the water to pass through the material. Latex and silicone caps, though, have a thicker material that doesn’t allow much water in. 

 

How do you put on a swim cap?

How Do You Put on a Swim Cap?

The simplest way to put on a swim cap is to ask someone for help! Even experienced swimmers ask teammates or their coach for help at times. Chances are someone around the pool will know how to help you put on a swim cap. 

When getting help with your cap:

  1. OPTIONAL: Wet your cap 
  2. Stand in front of the person helping you
  3. Open your cap and place the front of it on your forehead. 
  4. Whoever is helping you will take the back part
  5. Lean down/forward just a bit
  6. The person helping you will stretch the cap back and over your head
  7. Adjust the cap so it fits to your liking

 

Do males need to wear swim caps?

Do Males Need to Wear Swim Caps?

It depends on the individual and what their needs are. Males can and do wear swim caps, based on their preference. And while you tend to see men wearing caps in competitive swimming, you can still wear one even for leisure swimming, too.

Regardless of gender, a swim cap helps protect hair. If a male has long or short hair that they’re wanting to keep healthy, they should consider a cap.

Even those without hair can still swim with a cap. Some individuals don’t like the feeling of the water going over their ears. Wearing a swim cap can help with this.

Long story short. Males don’t need to wear swim caps if they don’t want to. However, depending on if they’re training or not, they might want to consider a cap.

 

 

Should a swim cap cover your ears?

Should a Swim Cap Cover Your Ears?

Yes and no. Again, this comes down to individual preference.

A swim cap shouldn’t sit bunched above the ear. Instead, it should come down to cover, at least, half of your ear. 

For some swimmers, this is enough. Other swimmers, such as myself, prefer to have the cap completely cover their ears. Again, this is a personal choice depending on what makes you most comfortable.

If you wear earplugs, however, you’ll want the swim cap to cover your ears completely. Your earplugs will stay in better with the material of the cap there to help hold them in place. 

How do you keep a swim cap on?

How Do You Keep a Swim Cap On?

Swim caps are famous for two things. Either ripping at the most inopportune moments or for falling off.

One of the biggest culprits of a slippery cap is too much conditioner in your hair. While this can vary by person, conditioner is by far the main reason your swim cap slides off.

Related article: Why Does My Swim Cap Slide Off?

To help prevent this, wet your hair and rinse out the product before you get into the pool. This will remove any product you might have in your hair still and can help keep your cap from falling off while you swim.

You should also wash your face before putting on your cap if you use moisturizer. This will give your cap a better chance of staying on.

 

Wat are the differrent kinds of swim caps?

 

What are the Different Kinds of Swim Caps?

Swim caps come in several different varieties. Each with a different purpose and material. You should pick a cap that suits your needs and works best for your water workout.

If you’re not sure which cap is best for you, we’ve broken out the different kinds available and who they’re best suited for. 

Latex Swim Caps

Latex caps are the cheapest caps you can find ($2-5). They’re made of, you guessed it, latex, and run very thin. Because they run thin, they tend to rip easier than silicone caps. As a note: if you are allergic to latex, you probably shouldn’t choose this as your swim cap.

They can be uncomfortable due to their tight fit and how they often pull at the hair. However, for those swimmers who have difficulties keeping a cap from sliding off, latex ones typically stay on the best.

Silicone Swim Caps

Silicone caps are made of a thicker, more durable material than latex caps. Due to the material, they usually last longer than latex. These caps are better suited for individuals with longer hair, too.

They also tend to be more comfortable. Both in terms of wear and for those who have hair, as it pulls less. They’re also easier and less painful to put on and take off.

 
 

Lycra Swim Caps

Lycra swim caps are made out of a soft, mesh/cloth-like material. They’re best suited for individuals who need to keep their hair out of their face while doing something water-related. Such as water aerobics or therapy. 

One drawback to the lycra cap is that it will not keep your hair dry. The material is mesh-like, which allows water to pass through it. If you’re looking for a cap to keep your hair mostly dry, this cap won’t provide that benefit.